Guide: Edit and cancel tickets, group visits and school visits

 How to delete a booking

1. Log in using the box at the buttom of this page.
2. See your existing reservations and press the blue delete button.

How to change or edit a booking

1. Log in using the box at the buttom of this page.
2. When you wish to edit a booking, you have to delete the exitsting reservation and make a new.

Terms and conditions

• You can delete an admission ticket up until 12 hours before the visit and get a full refund.
• You can delete a school or group visit up until 5 days before the visit and get a full refund.
• You can read our terms and conditions here.