Terms and conditions

 

Tickets

 

Tickets must be purchased in advance

Due to COVID-19, you must buy your ticket before arriving at the museum. Your ticket is valid for a specific date and time window, marked on the ticket. It is important to stick to your time slot.

 

Payment

The Museum accepts Dankort, MasterCard, Visa, JCB and Union Pay. Transactions are fully encrypted on a separate, secure server.

 

When is the money drawn from your account?

Credit cards will be charged on the same day as the transaction.

 

Terms of delivery

Tickets will be sent by e-mail as soon as possible.

 

Right of return

The Act on Certain Consumer Contracts, section 17 (2), cf. section 9 (2) 2a states that “the purchase of tickets is not covered by the right of return”.

 

If you have mild symptoms of COVID-19 or start to feel unwell

If you have mild symptoms associated with COVID-19, or start to well unwell, please follow the health authority guidelines and stay at home

 

Refunds due to illness of mild symptoms of COVID-19

If you have to stay at home due to illness or mild symptoms, you can have your ticket refunded up to 12 hours before the start of your planned visit.

 

Complaints

All complaints must be submitted to museion@sund.ku.dk within three months of the visit. After three months, the deadline expires.

 

Bookings, group visits

 

Group bookings must be confirmed in advance

Due to COVID-19 you must arrange and confirm group visits before arriving at the museum. Your ticket is valid for a specific number of guests, on a specific date, and in a fixed time window. Details are written on your ticket, and it’s important to stick to your time slot.

 

If you have mild symptoms of COVID-19 or start to feel unwell

If you have mild symptoms associated with COVID-19, or start to well unwell, please follow the health authority guidelines and stay at home

 

Payment

 

Payments may be made by debit or credit card or by invoice.

If you opt to pay by invoice, you must provide contact information, CVR number and/or EAN number.
The Museum accepts Dankort, MasterCard, Visa, JCB and Union Pay. Transactions are fully encrypted on a separate, secure server.

 

When is the money drawn from your account?

Credit cards are charged on the same day as the transaction.

 

Terms of delivery

You will receive a confirmation e-mail as soon as possible.

 

Cancellation

Bookings may be cancelled free of charge via the booking system no later than five days before the guided tour.

If you wish to cancel fewer than five days before the tour, you must contact the booking department, by email: museion-booking@sund.ku.dk or telephone: + 45 3532 3800 (Monday–Friday 10:00–14:00). All cancellations fewer than five days in advance are considered a failure to attend, and you will be charged the full price for the tour.

The Museum reserves the right to cancel in the event of, for example, staff illness. In such cases, the Museum will contact the parties by telephone or e-mail and refund the full amount.

 

Responsibility

The customer is responsible for ensuring that the group is ready to start the visit at the specified time. Even if the group arrives late, the visit will still and end at the specified time.

 

Complaints

All complaints must be submitted to museion@sund.ku.dk. within three months of the visit. After three months, the deadline expires.

 

Personal data

Data is processed in accordance with the Danish Act on Processing of Personal Data. Your name, address and e-mail address, along with information about the product(s) you purchased, will be stored for five years. Your data will NOT be disclosed or sold to third parties.

Data controller: Medical Museion, Fredericiagade 18, DK-1310 Copenhagen K, Denmark, CVR 29979812. Transparency and complaints cf. the Danish Data Protection Act. All data subjects have the right of transparency regarding the data stored about them. They may lodge a complaint under the rules specified in the Danish Act on Processing Personal Data.

Adress

Bredgade 62, 1260 København K

Mailing address:
Fredericiagade 18, 1310 København K
Telefon: 35 32 38 00

E-mail: museion@sund.ku.dk

OPEN HOURS

Tuesday – friday: 10am 16pm
Weekenda: 12pm – 16pm
Monday closed
Read more

Newsletter